Frequently Asked Questions

Each headshot credit covers one approved employee headshot, which includes all of the output styles you've configured in your studio, plus up to 4 retakes if needed. The platform itself is free — you only pay for credits when headshots are approved. Credits never expire, and volume discounts are available for larger teams.

Yes. Your team's headshots are often a first impression for potential customers and partners across websites, email, social media, and print. Consistent, professional headshots boost brand credibility and help distributed teams put faces to names across internal tools. In the era of remote work, they are one of the simplest ways to strengthen both external professionalism and internal team connection.

No. Scale Headshots are real photos of real people, not AI-generated images. Each team member captures their own photo through a guided, mobile-friendly app, then Scale Headshots automatically enhances quality, removes backgrounds, and applies your brand style guidelines. AI tools are used only to upscale and improve photo quality, not to alter your appearance.

Use a platform like Scale Headshots that enforces brand guidelines automatically. Each team member receives a link to a self-guided, mobile-friendly app that walks them through capturing a well-lit photo. The technology then removes backgrounds, enhances quality, and applies your exact style specifications. One photo produces multiple headshot variations, all matching your brand standards.

Once each of your invitees submits their headshot, our AI-powered editing replaces the background, applies overlays or filters if added, and upscales the photo to enhance overall quality. Each submitted headshot will be automatically edited into each version you've set up in the platform — so one employee photo can create the badge, web, email, print, and social versions you need.

Then you've come to the right place! Our platform is designed to scale so you pay per person, not per edit. Once you've set up the unique output styles you need for each use case (email, badge, web, etc), every submitted and approved headshot will automatically be edited into each version — all ready for easy access and export. Plugging into an existing system like an HRIS, or even a badge printer? Ask about our API feature.

Nope! We only want you to pay for quality headshots, and we know not everyone is a great photographer. Admins have the ability to request up to 4 retakes per submission before another headshot credit will be deducted from your account.

You sure do! The Scale Headshots platform includes access to an admin dashboard where you can manage and download all images, review submissions, organize contacts, and more.

Individual users are not able to upload their own background selections at this time. This happens at a global level, so your admins will determine and set up each of your backgrounds and output styles for your entire team upfront. You can add new output styles as you need, however, to automatically create new variations of your team's headshots for new use cases, short-term initiatives, or anything else. No new photos needed!

Modern smartphone cameras are pretty amazing these days, and often have built-in software for light correction and smoothing. So yes — absolutely! The biggest factor is getting the right lighting and the right angles, so we do recommend that people have a friend or colleague take the photo over a selfie. Our platform will walk each person through the steps, including helpful tips to capture the best possible photo.